返金ポリシー

All sales are final. Because WHISK matcha is a food product packed in sealed tins, we do not accept returns or exchanges, and we do not offer refunds for change of mind, including if you simply don't like the taste.

Damaged, faulty or incorrect orders. If your tin arrives damaged, the seal is broken, or you received the wrong item, email us at hello@whiskmatcha.jp within 7 days of delivery with your order number and a photo. We will refund you in full, or send a replacement if you prefer. This does not affect any rights you have under the consumer laws of your country.

Lost or held parcels. If your parcel is lost in transit or held by customs in your country, contact us and we will help. Please check your shipping address before ordering. We can't refund parcels returned because of an incorrect address.

Cancellations. Orders can be cancelled before they ship. Once an order has shipped, it can't be cancelled.